Mercedes-Benz CLA

I was strolling through auto trader online and came across car link with a stunning looking Mercedes, I messaged through a chat link which I soon had a reply back, then I had a email from Paul, so two days later I went to see the car, well what can I say it was stunning, I’ve never seen a 9 year old look brand new, the valeting team they have they should be proud of, so I went for a test drive with Paul, after the test drive I thought it’s mine, so I arrived back at the dealership, and I met Reece who organised my finance, no pushy sales tactics, I put a deposit down as I didn’t want anyone else having it, so finance all sorted, and great contact from Reece and Paul, I’ve just collected it, again as promised it’s been served and mot, plus I’ve extended the warranty with ease, and the car has been cleaned again to a great standard, please ignore the negative reviews, I find you treat people how you expect to treated and you get that back, well you do with Paul and reece, as I can not fault these guys.i have not met her but only spoke to her on the phone Paul’s other half always been helpful.
Thank you so much,
Regards
Russ

I had the good fortune to have an electrical problem with my car on 3 June 2024 outside your garage.
..From the young man on reception to the mechanic who dealt with it in 30 mins….everybody was so professional..the temporary repair got me to Torquay and home again to Bexhill..400 miles round trip.Please send my thanks to the mechanic..( smart middle aged guy with great head of grey hair!)..from Richard with Peugeot 207cc

Picked up our new family car from Paul this week. We visited Car-Link on Saturday as Paul had several cars we were interested in. All were well presented – Callum’s valeting was exceptionally good – interior, bodywork and engine bay all looked like new. Many low mileage, full service history cars to choose from. The team were patient and helpful as we viewed several cars in the convenience of a covered showroom. The RAC inspection was thorough and gave piece of mind. Paul was committed to ensuring the car left the forecourt in the best possible condition. Great service. Happy customer.

Great customer service. Second car I’ve bought from the team at Car link, great quality vehicles and no pressure sales makes buying a car there so much easier.

Good professional service from the sales team at Car Link.

Excellent service from start to finish. If you want the car on finance that was an easy process too. Staff are very friendly and highly professional.

Came down 2nd November to trade in a Peugeot and buy a Citroen on finance.
From the initial phone call the service, professionalism and friendly nature of all at car-link was 2nd to none . Met on arrival and treated so well it was definitely a well deserved ⭐⭐⭐⭐⭐. The whole process was conducted quickly and efficiently yet we were fully informed of all information along the way and we left very happy with the trade-in , new car and the time spent at car-link.
Thank you very much Reece and all for making buying a car so easy and stress free

Bought beautiful car from here, the team were brilliant and so helpful without being pushy! I wouldn’t hesitate to buy my next car from here.the car was handed over to me in immaculate condition.

A car sales with a difference. Well presented forecourt, friendly & helpful advice, all questions & queries answered without hesitation. Best of all there is no pressure selling. We are very happy with the vehicle we purchased after a long search to find the right vehicle, Reece was very knowledgable & helpful, we had a very minor problem which was dealt with promptly & efficiently. Overall the experience of buying was very pleasurable & we will certainly recommend & return in the future.

We had the most pleasant experience at Car-Link Ferndown when purchasing our new car. The team was really helpful and pressure free when giving details of the car and arranging the purchase that followed. Would most definitely recommend Reece and the team.

Couldn’t recommend highly enough. No hard sale, good choice of quality cars. Great customer service.

This was my best experience with any car sales garage ever. Reece was amazing. Helped me sort out the service history of the car I was trading in when he could’ve just left it and knocked me down on price instead. The handover was incredible, they treated the car we were buying as if it was brand new and I’ll definitely be back here for every car I buy from now on

What a garage! 5 stars. Excellent.
Mainly Paul dealt with selling me an Audi Q3. After bad experiences with other garages I’m very cautious when deciding who I give my money to. People buy from people and Paul gave me the trust & confidence and I decided to purchase the car with no hesitation. The other colleagues were really helpful and informative when it came to advice regarding part exchanging my car. I had a very minor hiccup with the Audi, they reviewed and rectified the car immediately. You’ll be in safe hands when buying a car from this garage.

I wanted to thank this amazing place for help. We bought a Mercedes with the number plate 2005, and had no problems with the car at all. We are so happy with it, it is a superb car. It was prepared to the very high standards when we picked it up. I can not express enough my gratitude for the team for their professionalism and work. Thank you Car-Link, you are the best!!!

Like many other reviews on here, I cannot speak highly enough of Reece and the team – a really exceptional car buying experience. No hard sell, easy to deal with and exceptional after-sales care. Highly recommended.

Brilliant Car Sales. So helpful and fair, cannot fault their service at all. Purchased 3 vehicles over the years from them so my review is based over a period of time. No hassle from them, they leave you to look at the vehicle with no pressure. All questions are answered and if unsure on any of them, the sales team dont guess they go away and check. Highly recommend Car-Link.

The team and Reece at Car-Link where so professional and friendly. There was no hard sale tactics and they worked to my timeline to have the car ready. I couldn’t be happier with the car and service and would highly recommend them to anyone.

We were due to travel home after our holiday and the engine warning light came up. Plan A , since we were just on border of Ferndown, was to find a local garage/ service centre rather than use breakdown cover we phoned one place up, they said they’d ring back, they didn’t. However en route we saw this place and thought we’d give them a try. Glad we did. Friendly service with diagnostics and fix done for a reasonable price within the hour, McDonalds just next door so the kids were happy at lunch. Fault gone and ~200 mile journey home completed.

Booked a MOT and Service on my Ford Puma – kind and welcoming staff, professional service. I will be coming back for my future MOT and repairs.

I have had the best experience buying my new car from Car – Link , great customer service by everyone, especially Reece, very professional, helpful and extremely attentive, I am very happy customer